When purchasing goods from Cash Converters either in-store or online, you are entitled to assume:
• The goods you are purchasing are of satisfactory quality.
• The goods are fit for all purposes for which they are supplied.
• The goods are safe and durable.
• That where any written description is applied to the goods, that the goods match that description.
If the above are breached, you may be entitled to certain remedies under the Australian Consumer Law, which include repair, replacement or refund. You should contact the store where the item(s) was purchased regarding any refund or warranty claims.
Unlike person-to-person purchases on online marketplace platforms, most items sold by Cash Converters are covered by our Cashies 90-day warranty. This means if an item becomes faulty within 90 days of purchase, you may be eligible for a refund, exchange or repair.
Due to the nature of second-hand goods and the fact that each item has its own unique history, certain items may be exempt from our usual Cashies 90-day warranty. Some items will specify they are exempt from our usual Cashies 90-day warranty and what warranty period, if any, covers the item.
Please note that some items may be sold 'as is' or 'parts only'. This means, they are not covered by any warranty by Cash Converters for faults that are specified in the item's description at the time of sale.
If you have any questions about the applicable warranty on an item, please contact the store where the item was purchased.
The Cashies Warranty does not replace or exclude any of your rights under Australian Consumer Law.
There may be instances where you require a refund due to an issue with your purchase. Please note, Cash Converters does not offer refunds for ‘change of mind’.
For a smooth refund process:
1. Contact the store where you purchased the item (you can find their details on your dispatch sheet or on our Store Locator page) to request any refunds. They may also be able to offer another solution such as repair or replacement.
2. Once the store consents to the item being returned, please return the item, including all accessories to the store's address. In-store purchases can be returned in person back to the original store of purchase. For online purchases, if the store agreed to reimburse you for return postage, be sure to include any postage receipts, or sometimes the store may provide you with a pre-paid postage return label to use. Please note that any agreed reimbursement of return postage costs will be paid to you separately to the refund, if a pre-paid postage return label was not provided by the store.
3. When the store receives the returned item, the refund, repair or replacement will be processed. If you receive a refund, it will be processed back to the same payment method originally used to purchase the item.
